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QA SUPPORT

Job Description
• Promoting quality within the organization.
• Interaction with business analysts to remove the problems discovered before starting the process of implementation of software solutions.
• Development of detailed test plans, user scenarios and validation procedures based on project requirements and specifications.
• Installation, configuration and management of software testing platforms.
• Planning and performing functional, automated, security, performance, and regression tests on Web and Mobile applications.
• Interaction with software development engineers to troubleshoot problems discovered during the testing process.
• Validation of new versions and performing Release Management Process.
• Development of general and detailed testing documentation, End-User documentation, Bug Reports and Release notes.
• Performing training process of the end user.
• Creating UAT documentation and perfroming UAT process with the client.
• Providing software application support.
• Managing, classifying and responding to technical support tickets.
• Direct communication with the client to find out the nature of the issued problem.
• Establishing the root causes of application errors, and escalating serious concerns.
• Maintaining good client relations.
• Knowledge transfer and presentation of new ideas.

Qualifications & Requirements
• University Degree in the field of IT .
• 2+ years of experience in QA and support.
• Knowledge of Agile testing methodologies and techniques.
• Knowledge of the Software Development Process.
• Working with databases and data manipulation.
• Working with Unified Modeling Language.
• Adaptable technical knowledge and ability to perform multiple tasks at the same time.
• Good written and verbal communication skills.
• Passion for quality, performance, reliability and team work.

Additional Skills
• Working with Team Foundation Server (or similar tool).
• Appropriate Microsoft /ISTQB certification.
• Experience with C# programming language and/or Java Script.
• Experience in Support process with clients is a plus.
• Experience in security, performance and automation testing is a plus.